We provide modern IP-PBX solutions on premises & in the cloud. There are many competitive advantages of developing a modern IP – PBX solution.

It uses your LAN

An IP-PBX business phone system will reside on your network using your existing LAN. The PBX server is only a short distance away, so signaling distance and time (latency) is very short and does not depend on traveling over the Internet and other networks.

Lower operational costs over time

In addition to taking advantage of lower cost VoIP routing, purchasing your own IP-PBX lowers costs over time. When using hosted VoIP the initial costs are most likely lower, but monthly subscription costs are ongoing and higher over time when compared to an IP-PBX. A business owned IP-PBX will usually result in lower averaged monthly operating costs especially for systems with a higher number of users.

Easier to configure and install than proprietary phone systems

Proprietary phone systems can be cumbersome and difficult to navigate around their software to configure and install. An IP-PBX system will be much more familiar to computer savvy people, especially someone who has experience with networks. 

Simpler Management

The GUI of an IP-PBX will be much more user-friendly than traditional PBX. This allows for easier changes and additions.

Easy to move phones

Because phones are IP based, they are like PCs, move them from one connection to another and they find a home and connect right back up to the PBX server. No longer are the days when a simple phone move needs to have cross-connects changed and a phone technician making a billable service call.

Unified Messaging

Having the ability to receive and listening to your messages from your Outlook inbox, along with PDFs of faxes increases communication and productivity. Integration with work applications, such CRM packages can help business performance.

More than half of communication efficiency is determined by tone of voice and body language, and many of these important nonverbal details are lost in email exchanges or conference calls. Face-to-face communication is more personal, building a higher level of trust, reducing confusion, and increasing accountability.

Of course in today’s business environment communicating in person is not always possible. But telepresence and videoconferencing enable the next best thing: instant, virtual in-person communication, even when people are miles apart.

Many organizations consider telepresence and videoconferencing to be critical cost-reduction tools. Almost 90 percent of video collaboration technology users benefit from reduced travel and cost savings. Not only can video save money and improve productivity, it can also help you:

• Make decisions faster: Minimize travel time and trying to explain complex problems over email. Video enables all parties to share ideas, show detailed images, and take action more quickly.
• Provide immediate access to experts: Extend the expertise of a few people to your entire organization without travel. Video streaming and archiving solutions let you record and store expert knowledge for accessibility by anyone at any time.
• Bring your organization together: Global expansion, mergers, or outsourcing resources can put distance between people and project goals. A virtual meeting room helps keep everyone up-to-date and builds company culture.
• Improve work-life balance: Travel often means stress and sacrificing family and personal time. Attending meetings by video or working from home allows employees to balance their work and personal life.

Due to the complexity of today’s business environment, collaboration in technology encompasses a broad range of tools that enable groups of people to work together including social networking, instant messaging, team spaces, web sharing, audio conferencing, video, and telephony. Broadly defined, any technology that facilitates linking of two or more humans to work together can be considered a collaborative tool.

We offer enterprise collaboration tools in order to help companies develop collaboration strategies and allow their employees, customers, and partners to intelligently connect and interact

Our customer care solutions help modern customer care departments & companies to overcome the major challenges of the new era like:

• Transition to Customer Experience Management
• Integrating & automating multiple types of data and applications.
• Compliance with Rules and Regulations
• Attracting and Retaining Top Agents
• Reaching the Mobile Consumer
• Growing customer satisfaction
• Maximize Financial Contribution

We provide modern innovative products like Automatic Number Identification (ANI), Automatic Call Distributor (ACD), Virtual Interactive Voice Response (VIVR), Computer telephony integration (CTI), Predictive Dialing, Workforce Management (WFM), process optimization, Unified desktop, Integration & Automation in order to help you improve key performance indicators like Average Speed Answer, Average Talk Time, Average Handle Time, Agent Utilization Rate, Abandon Rate etc.